Our Privacy Policy: Protecting Your Information

This Privacy Policy describes how ELD Hub (“we,” “us,” or “our”) collects, uses, shares, and safeguards information that identifies or could reasonably be used to identify you (“Personal Information”) when you access or use our services through our website, mobile applications, and platforms (“Services”). By using our Services, you agree to the terms of this Privacy Policy.

We may collect the following categories of information:
- Personal Information: Name, business name, address, phone number, email address, driver details, payment method, and other identifiers provided during registration or usage.
- Usage Information: Device type, browser type, IP address, operating system, pages viewed, interaction logs, and performance metrics.
- Location Data: GPS location data collected with your consent to support compliance, route planning, dispatching, and fuel savings features.
- Behavioral and Operational Data: Driving habits, mileage, fuel purchases, delivery routes, and sensor data for analytics and optimization.
- Cookies and Tracking Technologies: Data collected through cookies, beacons, and similar tools to monitor site performance and improve user experience.

We use the information collected for the following purposes:
- To provide, manage, and improve our Services, including ELD compliance, fuel card programs, freight factoring, and commercial insurance.
- To process transactions, verify identity, and maintain billing records.
- To analyze performance and train internal AI systems using operational and behavioral data.
- To communicate with you via phone, SMS, email, or in-app notifications for service updates, marketing, or system alerts.
- To customize features, provide support, and enhance safety, efficiency, and compliance tools.
- To meet legal and regulatory obligations, resolve disputes, and enforce our terms.

Your Personal Information may be shared with the following:
- Authorized Service Providers: Including payment processors, insurance underwriters, analytics platforms, and cloud providers who assist in delivering our Services.
- Trusted Business Partners: Anonymized or aggregated data may be shared for performance benchmarking, underwriting, discount optimization, or program enhancements.
- Legal and Regulatory Authorities: When required to comply with applicable laws, regulations, or lawful requests.
- Corporate Transactions: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be disclosed or transferred as part of the transaction.
We do not sell personally identifiable information to unaffiliated third parties.

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no system is immune from risk, and we cannot guarantee absolute data security.

We retain Personal Information for as long as it is necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, or support internal analytics and AI training processes.

Depending on your jurisdiction, you may have rights under data protection laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), including: Right to access, correct, or delete your personal data. Right to restrict or object to certain types of processing. Right to request a copy of your data in a portable format. Right to opt out of sale (where applicable)To exercise any of these rights, please contact us using the information in Section 10.

Our Services are not intended for children under the age of 18. We do not knowingly collect or process information from anyone under this age threshold.

We may revise this Privacy Policy at any time. Updates will be posted on this page, and material changes will be communicated via our app or website. Continued use of the Services after such updates constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or your Personal Information, please contact:ELD Hub
📞 302-404-1177
📧 support@goeldhub.com